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17 reviewsRating distribution
17 ratings- 5out of 571%12 ratings
- 4out of 50%0 ratings
- 3out of 50%0 ratings
- 2out of 50%0 ratings
- 1out of 529%5 ratings
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The overall and 3-month ratings are smoothed: we add five platform-average ratings to the sum of eligible ratings, then divide by the number of ratings plus five. While the platform has fewer than 100 ratings, the baseline is 3.5. No rating is calculated if there are no ratings.
lavuvat.am and imported reviews have equal weight. Reviews without a 1–5 rating or explicitly excluded by their source are not included in the calculation. The star distribution shows only actual ratings.
The “Last 3 months” figure covers 90 calendar days, including today, in Armenia time. Imported reviews use the original publication date. Search, rating and feed period filters do not change the rating. When a branch is selected, both ratings are calculated from its reviews.
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Reviews · 17
Found 17 of 17 Reviews
- ★★★★★Source: Google Maps
I had a great experience with this travel company. Everything was well organized, the team was professional and friendly, and they made the whole trip smooth and enjoyable. Highly recommended!
- ★★★★★Source: Google Maps
Fantastic service and a wonderful team! Everything was organized perfectly, and they were always ready to help. I highly recommend this company to anyone looking for a stress-free travel experience.
- ★★★★★Source: Google Maps
They are one of the best travel agencies I dealt with. They even helped us in our trip back to Georgia. They are very in budget as well. Highly recommended!
- ★★★★★Source: Google Maps
I had a great experience with this company. They were professional, friendly, and well-organized. The team made us feel safe and comfortable throughout the experience. Their customer service was excellent, and they were always helpful and responsive. I highly recommend them to anyone looking for a reliable and trustworthy company. Thank you for making our experience so enjoyable! They also have an Arabic-speaking team who are very helpful and make communication easy throughout the whole experience.
- ★★★★★Source: Google Maps
🇬🇧 We recently ran into a scheduling issue with our flight to Sharm El Sheikh, but Santa Maria Tours handled it quickly and professionally from the moment we raised it. The director and staff were polite, responsive, and genuinely committed to resolving the matter fairly. What could have been a frustrating experience turned into a positive one thanks to their transparency and willingness to make things right. It's clear this is a team that stands behind their service and values their clients. I'd confidently recommend Santa Maria Tours and would book with them again. --- 🇦🇲 Վերջերս մենք խնդիր ունեցանք Շարմ Էլ Շեյխ մեր թռիչքի չվացուցակի հետ կապված, սակայն «Սանտա Մարիա Տուրս»-ը (Santa Maria Tours) արագ և պրոֆեսիոնալ կերպով կարգավորեց այն հենց այն պահից, երբ մենք բարձրաձայնեցինք այդ մասին։ Տնօրենն ու անձնակազմը արագ արձագանքեցին մեր խնդրին և ամեն ինչ արեցին հարցը արդարացիորեն և արագ լուծելու համար։ Այն, ինչ կարող էր վերածվել հուսահատեցնող փորձառության, դարձավ դրական՝ շնորհիվ նրանց թափանցիկության և ամեն ինչ շտկելու պատրաստակամության։ Ակնհայտ է, որ իրենք մի թիմ են, որը պատասխանատվության զգացումով է մոտենում իր մատուցած ծառայությանը և արժևորում է իր հաճախորդներին։ Ես վստահորեն խորհուրդ կտամ «Սանտա Մարիա Տուրս»-ը և նորից կկազմակերպեմ իմ հանգիստը իրենց օգնությամբ։
- ★☆☆☆☆Source: Google Maps
Worst Ever Company Very disappointing experience. The company demonstrated poor coordination and lack of responsibility in handling a serious issue involving their partner abroad. Despite clear documentation and repeated communication, the situation remained unresolved for months. Instead of providing solutions, I was repeatedly asked to resend already submitted information, which reflects disorganization and lack of proper customer support. When problems arise, a professional agency should take responsibility and act efficiently. Unfortunately, this was not the case. I would not recommend relying on this agency for important travel arrangements. Thus, I strongly advise against using this company. Our experience involved a clear service failure and highly unprofessional conduct by their guide. The guide arrived on the wrong date (one day earlier, at night) and attempted to force an airport transfer based on incorrect flight information. This error has already been acknowledged by the company. Despite full prepayment for airport transfer for three persons, the service was not delivered as contracted. To date—after more than three months—no refund has been issued, and no clear reimbursement timeline has been provided. Furthermore, the situation caused significant disruption: we were awakened at midnight, pressured aggressively, and left in distress. As a direct result, we lost valuable holiday time and were forced to extend our hotel stay at our own expense. All requested documentation was submitted multiple times, yet the company repeatedly asked for the same information instead of providing a resolution. This reflects a serious lack of internal coordination and proper complaint handling. This is not a misunderstanding—it is a documented service failure followed by prolonged inaction. I do not recommend this company to anyone expecting reliability, accountability, or basic customer care.
- ★★★★★Source: Google Maps
كانت تجربة رائعة جداا اشخاص متعانون لاقصي درجة شكر خاص لارشو ورافي كانو افضل المرشدين شكرا لكم جميعا انصح باتعامل معهم
- ★★★★★Source: Google Maps
I had a great experience with this travel company. Everything was well organized and handled professionally from the beginning until the end of the trip. The team was very supportive, responsive, and attentive to all details. Special thanks to Mrs. Arsho and Mr. Raffi for their professionalism, respect, and continuous support. They were always helpful and made the whole experience smooth and stress-free I highly recommend this company to anyone looking for a reliable and trustworthy travel agency تجربة ممتازة جدًا مع شركة السياحة، من أول التعامل لحد نهاية الرحلة كل حاجة كانت منظمة واحترافية. فريق العمل متعاون جدًا وبيتابع كل التفاصيل وبيسهل أي خطوة. شكر خاص للأستاذه Arsho والأستاذ Raffi على ذوقهم، واحترامهم، ومجهودهم الكبير، وردهم السريع على أي استفسار، وحرصهم إن التجربة تطلع بأفضل صورة. بجد شركة تستحق الثقة، وأنصح أي حد يتعامل معاهم من غير تردد
- ★★★★★Source: Google Maps
They were really helpful and managed to make the best out of our vacation despite the weather conditions that occured and caused some delays in the trip.
- ★★★★★Source: Google Maps
My recent trip was booked through Santa Maria Tours, and I could not be happier with the experience! From the start, their team was fantastic at planning our itinerary. They really took the time to understand what we wanted and worked hard to incorporate our special requests. I appreciate how they suggested places to visit that matches our interests, providing a nice mix of popular sights and hidden gems. It felt like they genuinely cared about making our trip enjoyable. Every detail was well thought out, and they were super helpful with recommendations on local dining and activities. Overall, it was a stree-full experience, and I'd highly recommend this agency to anyone looking to plan a trip that feels personalised and well-coordinated. I can't wait for my next adventure with them!
- ★★★★★Source: Google Maps
A highly competent company that performed its work flawlessly. All trips were of a high standard in terms of service and assistance, and I recommend dealing with them.
- ★★★★★Source: Google Maps
All the company staff are very respectful and extremely helpful. I faced several issues, and they supported me in every possible way. Whenever I asked any question at any time, I always received an immediate response. When we were leaving the airport and heading back to Egypt, they stayed with all of us, made sure we collected our luggage, and ensured that everyone passed through passport control safely without any problems. Thank you so much ❤️❤️
- ★★★★★Source: Google Maps
Such a great company, they hire very professional, knowledgeable and friendly tour guides. I would use their services again if I return back to Armenia.
- ★☆☆☆☆Source: Google Maps
Very bad agency ever I had a very bad experience with this travel agency and I do not recommend dealing with them under any circumstances. • Lack of credibility: Nothing was as promised. Information provided about the hotel, trips, and even the airline was inaccurate. • Poor organization: The entire trip was chaotic, unprofessional, and badly managed from start to finish. • No follow-up or support: They respond quickly at the beginning, but once payment is done, there is almost no response at all. • Unprofessional attitude: The organizers were rude and showed bad attitude when we raised concerns or asked for clarifications. Overall, this agency lacks honesty, organization, and basic customer service. Not recommended.
- ★☆☆☆☆Source: Google Maps
This company is the representative of Tishory Which is the worst company I have ever traveled with and they simply the as worse or even worser than them. Bad communication and no responsibility at all l.
- ★☆☆☆☆Source: Google Maps
Extremely Disappointed - Avoid This Travel Agency!** I recently used this travel agency for my trip, and I must express my complete dissatisfaction. 1. **Fraudulent Practices**: My experience felt misleading from the start. They promised certain services that were never delivered. 2. **Bad Organization**: The entire trip was poorly organized. Flights were booked incorrectly, and accommodations did not match the descriptions provided. 3. **Lack of Preparation**: There was a noticeable lack of understanding about our itinerary. Key activities were either skipped or mishandled, resulting in a frustrating experience. I highly recommend avoiding this agency at all costs. They do not prioritize their customers and are not trustworthy. ---
- ★☆☆☆☆Source: Google Maps
A Very bad experience